How Preventative Maintenance Really Works in Salesforce Field Service

Leigh-Anne Nugent

Published on: 01/04/2026

A practical Office Hours Insight session on preventative maintenance in Salesforce Field Service, covering maintenance plans, work rules, service contracts, work order generation, and the setup decisions that make the process work.

Service Strategy & Aftermarket

What Field Service Really Is, and Why It’s More Complex Than People Think

Leigh-Anne Nugent

Published on: 01/04/2026

A practical introduction to the field service domain, covering onsite service work, scheduling complexity, workforce challenges, and why connected, proactive service is the future.

Field Service Transformation